VanPaulTek has delivered on Service Manager since its Peregrine and HP days. We know every module, every quirk, and every migration path.
Service Manager still runs mission-critical IT operations in enterprise and federal environments. Whether you plan to invest in the platform, upgrade an aging instance, or migrate to ServiceNow — the same VanPaulTek team can execute either path.
We handle the whole product family: Service Manager itself, Operations Manager, OpsBridge, Asset Manager, uCMDB, and the SMAX cloud offering.
Every VanPaulTek engineer on this practice has delivered production Service Manager work. No one is learning on your dime.
One team fluent across the whole OpenText / former Micro Focus IT ops stack.
Incident, Problem, Change, Configuration, Service Level, Request Fulfillment.
OpenText's modern cloud ITSM — Service Management Automation X.
Event correlation, monitoring integrations, operational dashboards.
Cross-domain event, performance, and topology for hybrid environments.
Hardware and software asset lifecycle, license compliance, reconciliation.
Configuration management, discovery, service mapping across the estate.
PPM Center for demand, project, and program management.
Network fault, availability, and performance monitoring.
Greenfield Service Manager deployments — process design, config, integrations, go-live.
In-place upgrades with test cycles, regression coverage, rollback playbooks.
Phased migration paths, data mapping, dual-run support, adoption plans.
New modules, tailored workflows, form and process customization.
Self-service portal refreshes, mobile-friendly interfaces, branded UX.
Connectors for AD, LDAP, monitoring stacks, ServiceNow, CMDB, and business systems.
From legacy tools into Service Manager, or from Service Manager into ServiceNow.
Ongoing platform administration, patching, minor enhancement backlog work.
Admin, developer, process-owner, and end-user training tailored to your team.
Instance audit, process observation, upgrade-path or migration analysis.
Target state modeled in Service Manager — forms, workflows, integrations, data model.
Configuration in dev, code-quality gates, unit tests, integration tests.
UAT scripts, regression coverage, performance and load testing.
Cutover playbook, hypercare, comms, training rollout.
Ongoing admin, patching, enhancement backlog — same team, no re-onboarding.
Match the level to your team's capacity and the platform's criticality.
Upgrade an aging Service Manager instance to a supported version with minimal disruption.
Phased migration off Service Manager onto ServiceNow — data, workflows, processes preserved.
Bring a stale self-service portal up to a modern, mobile-friendly UX.
Replace fragile point-to-point integrations with resilient, maintainable connectors.
Reconcile uCMDB, restore trust, and reconnect it to Service Manager for accurate impact.
Take over daily platform admin so your team focuses on business outcomes.
No. OpenText continues to support Service Manager and offers the modern SMAX cloud product. Many enterprises will run Service Manager for years — migration is a strategic choice, not an emergency.
Yes — and we'll be honest. We deliver on both. Your context determines the recommendation: existing investment, team skills, budget, integration surface, regulatory posture.
All currently-supported OpenText Service Manager (HPSM) versions, plus older HPE / Micro Focus versions when we're helping plan an upgrade or migration.
Yes. SMAX shares process DNA with Service Manager but is a different product architecturally. We deliver on both.
Fixed-fee for well-scoped implementations and upgrades. Time-and-materials for enhancement work. Managed services on tiered monthly retainers.
Yes. Service Manager runs in many federal and regulated environments. Familiar with the compliance posture — happy to walk through past performance on request.
Reach out — we get back within 1 business day.
